Dude, You Got A Dolt

Posted by Void on 07/31/2006

Dell bollocksed up my account information and I’ve been trying for days to get them to correct it. They are very polite, but completely ineffectual.

This latest in a string of ineffectual support people yelled a fax number at me in big red letters. I have no idea what I’m supposed to fax. I printed out the email and faxed that. Hmmm.

—– Original Message —–
Sent: Monday, July 31, 2006 11:02 AM
Subject: Customer account maintenance request xxxxxxx received 7/27/2006 7:56:00 AM

We were unable to process your request.
For business name and/or address changes we need the e-mail directly from the customer with the BUSINESS NAME in the address.
Please fax to 1-800-727-4000

Thank you,
Customer Account Maintenance (CAM)
DeLL,Inc
ac

 

There is no business name.  I am not a business.  I am a person.  I cannot imagine what part of “Please correct my billing address” you are finding so
difficult.
 
I am so amazingly disgusted with the level of support I am receiving from you people that I am going to send the computer back.  I’m going to buy a Gateway or an eMachines or build something myself.  I don’t care which.
Please give me an RMA number.  I want to send the computer back to you tonight so that I can order a replacement immediately.  I have work to do and I don’t have time for this.
 
 
Leslie
Categories: Humor.

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